Support

Find answers below, or submit a support ticket and our team will help you directly.

Knowledge Base

Guides and articles covering the platform's core features.

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FAQ

Answers to the questions we hear most often.

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Submit a Ticket

Get direct help from our support team.

Create ticket →

Check Ticket Status

Track a ticket you already submitted.

Check status →

User Guides

Getting started with the monitoring dashboard
Understanding alerts and severity levels
Submitting and tracking a support ticket

Frequently Asked Questions

How do I get access to the dashboard?

Dashboard access is provisioned by your IT administrator. Contact support if you need an account.

How do I report an issue?

Submit a support ticket with as much detail as possible, including a screenshot if relevant.

How can I check the status of a ticket I submitted?

Use the "Check Ticket Status" page with your ticket number and the email you submitted with.

Is staff monitoring done without consent?

No — endpoint monitoring only begins after explicit local consent is given on the device itself, and is limited to company-owned devices under written policy.

Still need help? Email us at info@tulipstechnologies.com